OPERON provides soft Facilities Management Services for this 200 hectare site in the Cotswolds. FSC provides unique facilities for both practical and theoretical fire fighting, fire safety and accident emergency training. FSC has built its reputation as the premier fire related training establishment in the world.

Total Contract Value: £2.5m per annum
(2004 - to present)

HOTEL SERVICES RECEPTION
• Visitor Greeting
• Telephone Answering
• Delegate Liaison
• General Enquiries
• Post and Mailroom Services

CATERING
• Delegate Restaurant
• Staff Restaurant
• Conference Catering
• Working Breakfasts and Lunches
• Operation of three licensed bars
• Automatic Vending
• Electronic Point of Sale System
• Equipment Maintenance

SECURITY
• Static and Mobile Guarding Services
• Car Park Supervision
• Incident Control

CLEANING and HOUSEKEEPING
• Daily Cleaning
• Bed Making
• Janitorial Services
• Window Cleaning
• Washroom Services
• Feminine Hygiene

LAUNDRY and LINEN
• Laundry Services
• Provision of Bed Linen
• Ad Hoc Services

HELP DESK
• Joint Operation with the Client
• 24 hr / 365 day operation
• Customer Complaints and Enquiries
• Reactive Requests
• Reporting

GROUNDS MAINTENANCE
• Grass Cutting
• Planting Maintenance
• Tree Surgery
• Leaf Clearance and Litter Picking

PORTERAGE and TRANSPORT
• Room Set-up
• Furniture Moves
• Parcel Delivery
• General Transport Around Site
• Staff Transport

ENVIRONMENTAL
• Management
• Waste Removal
• Recycling
• Energy Management

PEST CONTROL
• Rabbits
• Moles
• Cluster Flies