The London Development Agency works to deliver the Mayor's vision for London to be a sustainable world city with strong, long-term economic growth, social inclusion and active environmental improvement. OPERON provides Total Facilities Management Services for the LDA at Palestra.

Contract Value:  £550,000 per annum (2006 - to present)

SECURITY
• Static and Beat Manned Guarding Services
• Fire, Security and Bomb Procedures
  and Inspections
• Management of Site Deliveries
• Fire Drill Operations

HELPDESK
• 24 hour / 365 Day Operation
• Customer Complaints and General Enquiries
• Feedback and Reporting
• Requests for Repairs
• Customer Liaison

CATERING
• Full Hospitality and Banqueting Services
• Vending Provision
• Room Booking System Management

CONFERENCING
• Management of Conferences and Hospitality

SOFT LANDSCAPING
• Interior Planting and Maintenance

BUILDING MAINTENANCE
• Mechanical Services
• Electrical Services
• Plumbing
• Building Fabric
• Cleaning Services
• Internal Window Cleaning Service

MAILROOM AND REPROGRAPHICS
• Internal and External Mail Control
• Management of Courier Services

ENVIRONMENTAL MANAGEMENT
• General Domestic Waste Disposal
• Kitchen Waste Disposal
• Office Equipment Waste Disposal
• Fluorescent Tube/ Lamp Disposal
• Controlled Substances
• Confidential Waste Shredding
• Recycling and Environmental Management
• Energy Management