Provision of One Stop Facilities Management Services.

£6 million (2001 - 2006)

TECHNICAL SERVICES
• Technical Services Staff
• Liaison with Site Manager
• Maintenance and Quality Audits
• Subcontractor Control
• Planning and Co-ordination
• Small Works
• Co-ordination of Off-Site Support on New Project    Works
• Manage New Works
• Permit to Work Procedures
• Method Statement and Safe Working Systems

PEST CONTROL
• Flea bites
• Insects
• Rodents

SECURITY
• Security Staff
• Liaison with Site Manager
• Security Audits
• Plan and Co-ordinate rotas
• Incident Control Procedures
• Emergency Procedures
• Disaster Recovery
• Fire and Bomb Procedures
• Evacuation Drills
• Training Fire and Bomb Wardens
• Escalation Procedures
• Managing Keys
• Fire Drill
• Incident Reports
• Formal Monthly Reports

SUPPORT SERVICES
• Project Management
• M&E Consultancy
• Computer Aided Design
• Forward Works Planning

WASTE MANAGEMENT
• General domestic waste
• Kitchen waste
• Office equipment disposal
• Controlled substances
• Confidential Waste Shredding

GENERAL MANAGEMENT
• Liaison with landlord & outsourced service providers
• Environmental & energy management
• Health & Safety management
• Building condition monitoring
• Third party contractor monitoring

HELP DESK
• 24hr 365 day operation
• Computer Aided call system
• Customer complaints and general enquires
• Feedback and reporting
• Contractor performance monitoring
• Requests for repairs
• Customer liaison

DOMESTIC SERVICES
• Domestic Services Staff
• Liaison with Site Manager
• Cleaning Audits
• Performance Monitoring
• Meeting with Customer Representatives
• Formal Monthly Reports
• Permit to Work Procedures
• Method Statements and Safe Working Systems