Provision of professional Total Facilities Management services for Great Minster House and Southside sites

TOTAL CONTRACT VALUE: £2.5 million per annum
(2004 - to present)

SECURITY
• Static & Beat manned guarding services
• Incident control
• Fire, security & bomb procedures and inspections
• Management of site deliveries
• Car parking management & control
• Lost property management
• Fire Drill operations

HELP DESK
• 24hr 365 day operation
• Computer Aided call system
• Customer complaints and general enquires
• Feedback and reporting
• Contractor performance monitoring
• Requests for repairs
• Customer liaison

ACCOMMODATION MANAGEMENT
• Space planning and co-ordination
• Space allocation & charging
• AutoCAD system linked to CAFM facility
• Porter service, storage and maintenance of furniture & fittings

CATERING
• Including total re-design and refurbishment of restaurant and kitchens
• Marketing and advertising of new facility
• Provision of full catering and vending services

CONFERENCING
• Management of conferences and hospitality
• Video conferencing
• AV/Technical support

SOFT LANDSCAPING
• Interior Planting and Maintenance

SUPPORT SERVICES
• Project Management
• M&E Consultancy
• Computer Aided Design
• Forward Works Planning

BUILDING MAINTENANCE
• Mechanical services
• Electrical services
• Plumbing
• Building fabric

RECEPTION SERVICE
• Including re-design of reception area
• Updated pass system
• Flag flying and signage

CLEANING SERVICE
• Cleaning
• Window Cleaning service
• Hard Landscape cleaning

MAILROOM AND REPROGRAPHICS
• Internal and external mail control
• Management of courier services
• Bulk copying, finishing and binding service

ENVIRONMENTAL MANAGEMENT
• General domestic waste disposal
• Kitchen waste disposal
• Office equipment disposal
• Fluorescent tube / lamp disposal
• Controlled substances i.e. batteries chemicals refrigerant etc
• Confidential Waste Shredding
• Recycling and environmental management
• Energy management

PEST CONTROL
• Flea bites
• Rodents
• Insects