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Facilities Management envelops a large range of activities within OPERON. We take on one stop commissions to manage and carry out all ‘hard’ and ‘soft’ Facilities Management Services including M&E Services, Fabric, Grounds, Security, Cleaning, Catering, Porterage, Reprographics, etc

Professional Support Services
We act for Clients in a flexible manner to dovetail into existing arrangements where facilities and maintenance are managed in house including:-

• Reviews of existing arrangements
• Strategic Planning
• Managing Agents Services
• Monitoring and auditing
• Specification, procurement and management of maintenance contracts
• Preparation of asset registers and planned preventative maintenance schemes

Central Support Services
OPERON also employ a number of Specialist who provide support and added value to our operations in respect to :-

• Project and Cost Management
• Mechanical and Electrical Design
• Resident Engineers / Clerk of Works
• Energy and Environmental Management
• BREEAM Assessments
• BMS and Controls
• Health and Safety Management
• Accommodation Management
• CAD and CAFM Support

CAFM
We utilise Computer Aided Facilities Management Systems to manage the collection and reporting of data, including Help Desk, Space Planning and Asset Management.

Continual Improvement Process
OPERON’s philosophy is to Continually Improve the Service we provide to our clients to ensure Best Value.

We are committed to providing quality services to our customers. The three key tools used to focus our approach are Performance Monitoring, Benchmarks & Key Performance Indicators (KPIs).

Our principal objective being, not only to measure and record performance, but to continually improve the quality of each contracted service.

Multi-tasking

We operate under a 'multi tasking' philosophy between porters, cleaners, messengers and security to assist on housekeeping and reactive maintenance investigations, which provides best value by covering holidays and sickness, whilst also maintaining job variety.

We operate an integrated team, to exceed Customer Expectations and induct staff to work across and
                                                                                between tasks, in order to effectively and
                                                                                efficiently serve our clients.

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